Refund policy

Last updated: 13 October 2026
Status: Proposed standard terms — pending business confirmation.

Applicability

This policy applies to paid programming consulting engagements agreed in writing after an inquiry. Browsing this website is free.

Contact for refund requests

Email info@api-channel.digital or call +66-38-000-1210.
API Channel Consulting Co., Ltd. · Tax ID (TIN): 0105847291632

Cancellation before work starts

If you cancel an engagement before scheduled consulting time begins, we refund prepaid fees for unused scheduled days, minus any non-recoverable third-party costs already incurred on your behalf (with receipts available on request).

Cancellation after work has started

Fees for consulting days or milestones already delivered are non-refundable. Remaining prepaid balance for undelivered scheduled time may be refunded or credited toward rescheduled work, at our discretion and subject to the engagement letter.

Rescheduling

Sessions may be rescheduled with at least 5 business days notice without penalty, subject to consultant availability. Shorter notice may forfeit that session fee.

Deposits

If a deposit was required to reserve calendar time, it is applied to the first invoice. Deposits are refundable when we cancel or when you cancel before work starts as described above.

No-shows

If you miss a confirmed session without notice, that session may be billed in full.

How refunds are paid

Approved refunds are returned via the original payment method where possible, within 14 business days of approval.

Exceptions

Force majeure events or government restrictions that prevent delivery may lead to rescheduling rather than cash refunds; we will propose a fair written adjustment.